Things you need to know.

What’s the M Market 億多市場 online shop?

The M Market 億多市場 Online Shop is your place to get a lot of our carefully selected trendy information, communication with us and purchase the latest top-brand products. It’s really easy to use the shop. Just create a login (if you haven’t already) and browse through, pop anything you like in your cart and check out. And, for a limited time we’ll even look after all the delivery costs for you, which include our two professional delivery service -- SF station picking up service (For customers in Hong Kong) and Door to Door Service.

Important things to know

Before you use our Online Shop, there are some legal things you should know. Mostly it’s to make sure that you get exactly what you expect when you shop with us online. So it’s important to read through these terms so you know where you stand.

When you shop online with us, we’ll assume you’ve read and agree with these things along with any other terms and conditions that we show you while you shop. If you have any questions that aren’t answered here, feel free to call us on +852 2718 4618 or WhatsApp us (+852 60155577)  day or night.

Who’s who?

As you read through, we’ll often use the word “you”. This refers to anyone who uses the M Market 億多市場 Online Shop. Similarly when we say “we”, “our”, “us” or “M Market 億多市場” we’re talking about M Market and any related company that provides you with M Market 億多市場’ goods or services.

Buying things

You need to be at least 18 years old to use the Online Shop. Also, it’s important that you give us all the information we need otherwise we may not be able to complete your order.

When you place an order, you’re making an offer to buy something from the Online Shop according to these terms and conditions. From there, we’ll most likely accept your order by processing your payment and sending you the things you bought. But we may, for any reason, decline your order or a part of it. If that happens we’ll always let you know using the email address you’ve given us, or by phone. We don’t consider any order to be accepted until we’ve processed your payment and sent out the things you bought.

Keeping things accurate

We always aim to make sure everything you read in the Online Shop is both up to date and accurate. But you need to know that occasionally information in the Online Shop might have errors or omissions. While we do our best to avoid that, we can’t take any liability for these errors or omissions. Also, we may change the information in the Shop from time to time without notice.    

Choice of colours

We always do our best to accurately display and describe the colours of anything you see advertised in the Online Shop. Having said that, we can’t guarantee the colour of anything delivered to you will exactly match the colour you see on your screen. Partly that’s because the colours on computer screens and printers can vary quite a lot.

What you pay

The price you pay for the things you order will always be the price you see displayed in the Online Shop, plus delivery charges if there are any. 

If for some reason we have something listed with the wrong price or some incorrect information, or we are out of stock, we reserve the right to cancel your order (regardless of whether you’ve paid for it). But if you’ve already paid for an order that needs to be cancelled we’ll refund you in full and let you know what we’ve done using the contact details you gave us when you placed your order.

Finally, the things we sell in the Online Shop (and the price of them) may change at any time without notice.

The way you pay

You can buy things from the Online Shop with Visa, MasterCard.

There are restrictions on credit card purchases, such as how many products you can purchase in one transaction and credit card limits (see below for details).

Coupon Codes

If M Market 億多市場 has provided you with a unique code to be redeemed against orders of products from the Online Shop (“Coupon Code”), you must redeem your Coupon Code by entering the unique number provided by M Market 億多市場 at the checkout process when placing your order otherwise the discount will not be applied to your order.

You can only use one Coupon Code per order of product.

The Coupon Code will expire six months from the date that it is provided by the M Market 億多市場 representative to you. You will not be able to use the Coupon Code after this date.

You cannot use a Coupon Code in conjunction with any other sales discounts or promotional offers.

Your shopping limit

Your purchases may also be subject to a maximum credit card limit which is HK$15000. Customers should use the payment methods other than Credit Card (e.g. bank in) to settle the payment when the products' price exceeds this limitation. 

Cancelling or changing your order

When you make an order and get your order number, you have committed to buying the item(s) from the Online Shop. Having said that, we understand that sometimes people make mistakes. So if that happens, call us on +852 2718 4618 or WhatsApp us (+852 60155577) straight away (and in any case within 5 days) and we’ll do our best to fix any problems before we capture your money via credit cards. As long as your order hasn’t been processed, we should be able to make any changes you need. We may even be able to cancel the transaction if that’s what needs to happen.

Getting things delivered

We can only deliver things you buy from the Online Shop to physical addresses. This doesn’t include PO Boxes or Private Bags.

We’ll email you confirmation when your order is sent. If we’re sending something in or around Hong Kong it should arrive ‘next two working day’. Any orders sent to the rest of Hong Kong could take up to Four or more working days to arrive. But whenever you place an order we’ll send a ‘track and trace’ ID with your confirmation email so you’ll always know exactly where your order is.

Getting things delivered on time is important to us, but we can’t guarantee delivery times. So we can’t be liable for any loss, cost or expense caused by delay in delivery.

Couriers need a signature before they’ll hand over an order and they won’t deliver to addresses that are obviously unoccupied. So if you’re not there, or they aren’t sure that everything is as it should be, they may decide that it’s best not to deliver your order.

We’re responsible for the items you’ve ordered until the order is signed for by you or someone on your behalf. Once you’ve got the order, it’s yours and you’re responsible.

Paying postage

For a limited time we’ll pay all courier charges for all the purchases that you make from our Online Shop. When we change this we’ll make it very clear on the website.

Faulty Device

If somehow the device we sent you turns out to be faulty as soon as you open it up then we will replace it for you at no cost. Just let us know within 3 days of purchasing your device on +852 2718 4618 or WhatsApp us (+852 60155577) 

If the device you purchased from us stops working at some point during the applicable manufacturer's warranty period, just call us on +852 2718 4618 or WhatsApp us (+852 60155577)  and we will let you know how you can return the device for repair. 

At this point, you may need to pay a bond to cover the cost of inspection by the manufacturer. If there is a genuine fault with your mobile device you’ll get the bond back and the manufacturer will repair or replace your mobile device as stated in their warranty terms. Warranty claims are also subject to the other terms and conditions that you’ll find in the manufacturer’s warranty that you’ll get with your handset.

If you need to send a mobile device back for repair or replacement, there is the chance you might permanently lose any contacts, ringtones, messages, games or other downloads that you have saved into your handset. So we recommend that before you send a handset back to us, you make a back up of this data. M Market 億多市場 isn’t responsible for any loss of data from your handset in the case of repair or replacement.

Apple Devices

Please note that if you have purchased any Apple device and on receiving the device it turns out to be faulty or is faulty at any time during the manufacturer's warranty period, just call us on +852 2718 4618 or WhatsApp us (+852 60155577) and we will let you know how you can return it for repair.  We will not require you to pay a bond in respect of your Apple device and if there is a genuine fault with the device the manufacturer will repair it or replace it in accordance with the terms of their warranty. Please read the manufacturer's warranty that comes with your Apple device carefully.

Credit Card Security

It’s really important that you can use your credit or debit card safely in the Online Shop. All of our payments are handled by an independent accredited payment processor that complies with the standards set by the Payment Card Industry. M Market 億多市場 does not see or store card details.

The Online Shop uses 3D Secure for additional security. 3D Secure provides extra protection for both you and M Market 億多市場 for online payments. It is used to authenticate you as the cardholder during payment processing, similar to entering a PIN for an ATM or EFTPOS transaction. If you accidentally close out of the browser during the 3D Secure authentication process, your transaction will be treated as failed/abandoned.

For more information, see http://www.visaeurope.com/en/cardholders/verified_by_visa/how_it_works.aspx for Visa cards and http://www.mastercard.com/mel/personal/en/cardholderservices/securecode/how_it_works.html for MasterCard transactions.

Looking after your information

We take this very seriously and will comply with our Privacy Policy. When you use the Online Shop we understand that you accept this Policy as the way we collect, hold and manage your personal information.

Your order number

If you buy something from the Online Shop and need to talk to us about it, it’s much easier if you can give us the order number. If you don’t have that, you’ll need to know the credit card number you used to complete the order. That’s so we can make sure you are who you say you are.

 

Refund or Exchange

*All gifts, discounted items, any participating discounted items and designated items are non-returnable.

 

Changes to these terms and conditions

Every now and then, we might need to make changes to these terms and conditions, which we’ll do by publishing them right here in the Online Shop. As soon as any new terms and conditions are published, all orders you make from the Online Shop are subject to the latest terms and conditions on the Shop at the time.

If for any reason any of these terms or conditions are unenforceable or invalid, the rest of them will always, to the maximum extent possible, remain in full force and effect.

Your use of our website and our Site Terms of Use are governed by Hong Kong law.

And that’s it. So enjoy using the M Market 億多市場 Online Shop and if there’s anything you need or anything you’re not sure about, just give our team a call on +852 2718 4618 or WhatsApp us (+852 60155577) at any time